Privacy Policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lorivaine.com (“the Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device.
As you browse the Site, we also collect information about:
• the individual pages or products you view
• the websites or search terms that referred you to the Site
• how you interact with the Site
We refer to this automatically collected data as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” – small data files stored on your device that often include an anonymous unique identifier.
Learn more about cookies and how to control them at: www.allaboutcookies.org
“Log files” – track actions on the Site and collect information such as IP address, browser type, ISP, referring/exit pages, and timestamps.
“Web beacons,” “tags,” and “pixels” – electronic files used to record browsing behaviour, engagement, and interaction patterns.
Order Information
When you make or attempt to make a purchase through the Site, we collect information including:
• name
• billing address
• shipping address
• payment method details (processed securely)
• email address
• phone number
We refer to this as “Order Information.”
Important Note on Payment Data (Required for compliance)
We do not store full credit card numbers or sensitive payment details on our servers.
Payments are processed securely through Shopify’s PCI-DSS compliant payment gateways.
Definition of Personal Information
In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
How We Use Your Personal Information
Order Information
We use Order Information to:
• process and fulfil orders (including payment, shipping, and confirmations)
• communicate with you regarding your purchase
• screen transactions for potential risk or fraud
• send information or offers relating to our products or services (only when aligned with your communication preferences)
Device Information
We use Device Information to:
• help detect fraud or security risks (particularly by analysing IP addresses)
• improve and optimise our Site (analytics, user behaviour, page performance)
Sharing Your Personal Information
We share Personal Information with third-party service providers who assist us in operating the Site and fulfilling orders.
For example, we use Google Analytics to better understand how visitors use our Site.
Learn how Google uses data: https://www.google.com/intl/en/policies/privacy/
Opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout
We may also share information to:
• comply with applicable laws or regulations
• respond to lawful requests (subpoenas, court orders)
• protect our legal rights or prevent fraud
Behavioural Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications that may be relevant to you.
For more information on targeted advertising, visit:
www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Do Not Track
Our Site does not modify its data collection practices when a “Do Not Track” signal is received from your browser.
Data Retention
When you place an order, we retain your Order Information for our records unless you request deletion.
Changes to This Policy
We may update this Privacy Policy periodically to reflect:
• changes in our business practices
• legal or regulatory requirements
• improvements to our services
Contact Us
Address:
Pretroriusstraat 35-1
1092EZ Amsterdam
Netherlands
Email: info@lorivaine.com
Phone: +31 6 19338596
Company Number: 90594843
VAT Number: NL004827799B62
Customer Service Hours:
Monday to Friday: 9:00 am – 5:00 pm GMT