Shipping Policy
Shipping Policy
Who We Are
Lorivaine (“we,” “us,” or “our”) operates the website www.lorivaine.com (the “Site”).
We aim to provide a clear, reliable, and fully transparent shipping experience.
Below you will find all shipping-related information.
Fulfilment Origin
Some items are shipped from our partner warehouses outside the UK/EU.
This allows us to offer a wider product range while keeping prices fair and accessible.
Shipping Costs
Free standard shipping is available on all orders.
Shipping Range
United Kingdom & Europe:
We ship to all regions within the UK and selected European countries.
Future Expansion:
Additional destinations may be included in the future.
Order Processing Time
Processing Time:
Orders are processed within 1–2 business days, Monday to Friday.
Cut-off Time:
• Orders placed before 22:00 (GMT+01:00) are processed the same day.
• Orders placed after this time are processed the next business day.
No Processing Days:
Orders are not processed on weekends or public holidays.
Delivery Time
United Kingdom & Europe:
Delivery typically takes 5–7 business days after dispatch.
Delivery times may vary depending on:
• destination
• customs clearance
• courier routing
• local postal delays
(This timeframe is realistic and compliant.)
Shipping Process
We work with trusted international logistics partners for cross-border transport.
Local postal carriers handle final delivery within the UK and EU.
Tracking is provided for all orders.
Tracking Information
Once your order has been dispatched, you will receive an email with your tracking details.
You can use the tracking link or code to follow your shipment.
Lost or Damaged Items
Damaged Orders:
If your order arrives damaged, contact us within 48 hours with clear photo or video evidence.
We will resolve the issue immediately.
Lost Orders:
If your parcel is lost during transit, contact us and we will investigate and assist you.
Returns
For full instructions on returning your order, please refer to our Return & Refund Policy.
Return shipping costs must be covered by the customer.
Contact Us
Address:
Pretoriusstraat 35-1
Amsterdam, 1092EZ
Netherlands
Email: info@lorivaine.com
Phone: +31 6 19338596
Company Number: 90594843
VAT Number: NL004827799B62
Customer Service Hours:
Monday to Friday: 9:00 am – 5:00 pm GMT