Shipping Policy

Who We Are
Lorivaine("we," "us," or "our") operates the website www.Lorivaine.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING COSTS

• Free Shipping: We offer free shipping on all orders.
  
  

Shipping Range

• Delivery Area: We currently ship within Australia
  
  

• Future Expansion: We are considering expanding our delivery areas.

ORDER PROCESSING TIME

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  
  

• Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
  
  

• No Shipping Days: Orders are not processed on weekends or public holidays.

DELIVERY TIME

• Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

SHIPPING PROCESS

• Courier Services: We use reliable carriers such as Australia Post

• Tracking Information: After your order is shipped, you will receive an email with tracking details.
  
  

LOST OR DAMAGED ITEMS

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  
  

• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
  
  

RETURNS

• Returns Policy: For detailed return instructions, please refer to our Returns Policy.